MyIT 1.5.00
Device: iOS Universal
Category: Productivity
Price: Free, Version: 1.0.001 -> 1.5.00 (iTunes)
Description:BMC MyIT is a new self-service app that gives employees and customers easy access to IT services anytime, anywhere and from any device. Users can search for answers in the knowledge database and receive important updates pushed out by IT. They can solve routine issues, schedule appointments and initiate new service requests, with a couple of clicks. And because MyIT knows who the users are and where they are located, IT can provide faster and more personalized assistance. MyIT transforms the IT experience, giving staff greater autonomy and flexibility to work wherever, whenever and however they want.BMC MyIT Features• Home: My work environment at a glance• Assistance: Find answers, request services, report issues and make IT appointments• Location: Map your location to the closest resources• Broadcasts: a bulletin board of notifications directed enterprise-wide or to select communities whether geographically or organizationally based – e.g., region, building, role, group, etc.• Health: Status of services you useProblems logging in?Login ID: trymyitPassword: trymyitHost: try-myit.bmc.comPort: 80
What's New
Usability Improvements: A usability review of MyIT 1.0 was conducted and we implemented the following changes based on feedback.- Added new health status levels better aligned to industry standards- Improved how users follow or unfollow services for status messages- Added clear setting when configuring notifications- Enabled more obvious search tools within the Location section- Improved various copy and text functions- Added first step toward global search functionality- Added persistent search and filtering within LocationsCustomer Enhancements- Added functionality for users to add their preferred street and floor map to display persistently on the home page- Added the ability to filter assets within the location page and keep a persistent history of searched assets- Added the ability to add and display How-To article descriptions- Added the ability to turn off selected SRD's such that they would be available in SRM but would not show in MyIT- Added functionality to launch Partnerpedia's enterprise marketplace "AppZone" from within MyIT
MyIT